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Resolving Consumer Disputes Under the
Dispute Resolution Process

  1. Initiation of Dispute Resolution Process
    • A consumer may initiate a dispute resolution process before the Tribal Consumer Finance Department by submitting the following information in writing to the Department:
      • Consumer name, address, phone number, e-mail address
      • Lender name
      • Date, account number and principal amount of loan, if any
      • Amounts paid on the loan, if any
      • Nature of dispute, and
      • Requested relief
    • The Department may provide a Dispute Resolution Request Form for use by consumers.
    • The consumer may send the written submission to the Department by e-mail to dispute@walleyelending.com or by US Mail to Walleye Lending Dispute Resolution, P.O. Box 156, Crandon, WI 54520
    • The Department does not charge a fee for processing consumer disputes.
    • The Department will send acknowledgement in writing to the consumer of its receipt of a complete submission or identify in writing to the consumer any missing information, within 72 hours of receipt of the consumer's submission.
    • A consumer may not initiate a dispute resolution process as a class representative, a private attorney general, or in any other representative capacity, nor may a consumer participate as member of a class with respect to any dispute pursuant to this process.
  2. Initial Processing by Department: Investigation; Report; Determination and Recommended Resolution
    • Upon receipt of complete submission, Department shall immediately undertake an investigation of the matter.
    • The investigation may include any or all of the following:
      • Examination of relevant documents
      • Interview of witnesses and other persons possessing information relevant to the dispute
      • Review of consumer's interactions with the Lender and/or related entities involved in the processing of loan applications and/or servicing of accounts
    • The Department shall make its best effort to conclude the investigation within ten (10) days after its receipt of a complete submission or such other time frame as it may determine to be reasonable given the nature of the dispute.
    • Once the investigation has been completed, the Department shall prepare a report that includes a determination regarding the dispute, including recommended resolution.
    • The Department shall then provide written notice to the consumer and the Lender summarizing the Department's determination and recommendation and notifying the consumer.
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